Freedom of the City Award

Liverpool Citizens Advice Bureaux have been awarded the Freedom of The City Award by Liverpool City Council. Visit our news page to find out more!

Financial Capability Hub

Our Improving Financial Confidence Project: the Financial Capability Hub provides social housing tenants with free and impartial financial capability support.

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Get Advice

Find out how to access free, independent and confidential advice to everyone on their rights and responsibilities.

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Citizens Advice

Citizens Advice

We are a member of Citizens Advice whose aims are to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives.

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Advice Agencies

About Us

Liverpool Citizens Advice Partnership was set up as Liverpool Specialist Advice Services on November 1998 to manage and coordinate a city wide Legal Aid contract for specialist advice services, delivered through individual Citizens Advice Bureaux in Liverpool.

With the end of legal aid contracting and after a process of consultation, LCAP re-established its strategic vision, mission and values and now operates as a consortia on behalf of its primary partners, Citizens Advice Bureaux in Liverpool.

LCAP does not itself deliver advice services direct to the public, but manages projects and funding on behalf of both Liverpool Bureaux and partner agencies.

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Liverpool Citizens Advice Partnership activities are underpinned by our commitment to fulfilling our values:

  • To collaborate, particularity by working in partnership with our CAB founders;
  • To strive for excellence,
  • To ensure that services are accessible
  • To embrace diversity in all that we do.
  • Our values are reflected in all of our activities and inform how we work.

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Improving Financial Confidence Project

Our Improving Financial Confidence Project, the ‘Financial Capability Hub’, is a five-year project which works in partnership with local registered social landlords, pre-tenancy housing support agencies, Citizens Advice Bureaux and advice agencies across Liverpool to support social housing tenants.

Improving Financial Confidence (IFC) is Big Lottery Fund’s £31.7 million investment which funds projects to help people to increase their confidence in managing their money.

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LCAP is also managing the HMRC centre of excellence project in Liverpool. The project was started in 2011 and its aims were to:

  1. Increase access to high quality information and advice about HMRC products and services.
  2. Increase awareness of a client’s rights and responsibilities when dealing with HMRC.
  3. Provide training to make sure all CAB advisors and case-workers have access to courses that provided information on HMRC issues.
  4. Encourage clients to use the services offered by HMRC.
  5. Provide feedback to HMRC to help them understand what challenges clients face when dealing with their tax & benefit issues.

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