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Telephone & Digital Debt Adviser

RESPONSIBLE TO:           Project Lead

PLACE OF WORK:            Within Citizens Advice Liverpool locations.

SALARY:                            £23,166

HOURS OF WORK:           37 hours per week on rota 8:00 am to 8:00 pm

Type of contract:                 Initially temporary 9mths

Purpose of role:

We have an exciting opportunity for a Telephone & Digital Debt Adviser to work within our Money Advice team in Liverpool. You will deliver a high quality, consistent money advice service across telephone and digital channels including casework, which maximises prevention through client learning, self-help and access to services. You will support the Project Manager in the planning and development of the Telephone & Digital Money Advice service and assist in initiatives to improve service delivery and provision.

As part of a team you will provide an effective supported Money Advice debt service to client through telephone and digital channels

To be successful in this role you will have excellent communication skills with an ability to work under pressure to achieve targets and outcomes with minimum supervision and be motivated and willing to try new things.

We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills.

Closing date: Monday 21st August 2017

Interview date: Thursday 24th August 2017

For Job Description Click HERE

For Application Form click HERE

For Application Form Guidance click HERE