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Consortium Delivery Model

This diagram shows the basic delivery model for our Improving Financial Confidence project, the Financial Capability Hub.
RSLs, housing providers or partner agencies who come into contact with social housing tenants in need of support make a referral either via the electronic referral portal or by paper form. Referrals are sent to the nearest available host agency housing an FC Volunteer who will arrange the appointment. Host agencies can also forward referrals between themselves, and tenants can self-refer.