Social Policy


Social Policy

The Citizens Advice service have two main aims:

  • provide the advice people need for the problems they face
  • improve the policies and practices that affect people's lives.

At CAB we value diversity, promote equality and challenge discrimination.

We describe the second aim as Social Policy.

CAB and LCAP are not just here for times of crisis - we use clients' stories anonymously to campaign for policy changes that benefit the population as a whole.

The large number of clients CAB and see each year means that if there is a recurring injustice it is inevitably being played out in our interview rooms and recorded on our database of client evidence. This database is analysed by the national policy team, who are then able to bring problem areas to the attention of those who are - often inadvertently - causing them.

Here are some of the current National campaigns: