The Citizens Advice service have two main aims:
- provide the advice people need for the problems they face
- improve the policies and practices that affect people's lives.
At CAB we value diversity, promote equality and challenge discrimination.
We describe the second aim as Social Policy.
CAB and LCAP are not just here for times of crisis - we use clients' stories anonymously to campaign for policy changes that benefit the population as a whole.
The large number of clients CAB and see each year means that if there is a recurring injustice it is inevitably being played out in our interview rooms and recorded on our database of client evidence. This database is analysed by the national policy team, who are then able to bring problem areas to the attention of those who are - often inadvertently - causing them.
Here are some of the current National campaigns:
- We’re taking part in National Consumer Week 2015. Find out more by visiting the Citizens Advice website.
- We are supporting the National Citizens Advice campaign Talk About Abuse promoting families and friends to 'Ask About Abuse'.
- Campaign for secure self-employment. We are supporting the Citizens Advice Secure self-employment campaign for simpler and more responsive policies.
- Settled and safe: a renter’s right:
Citizens Advice is running a national campaign throughout 2015 aimed at improving the private rented sector
- Advice for the future:
In this short film, Gary, Elizabeth, Sarah and Nikola share their stories of how contacting the Citizens Advice service helped them.