Financial Capability Volunteer


Volunteer for the Financial Capability Hub!

The aim of the Financial Capability Hub project is to equip tenants in Liverpool, particularly social housing and first-time tenants, with knowledge, skills and confidence in personal money management to help them sustain their tenancies.

This project is part of a national Improving Financial Confidence programme funded by the Big Lottery. To find out more about this project, please visit our IFC Project page.

All the documents you need can be downloaded using the links to the right.



What does the role entail?

  • Delivering financial capability one-to-one coaching sessions; covering debt prevention, money management skills such as budgeting, using bank accounts, options for borrowing and saving, and dealing with debt.
  • Keeping records of all clients cases.
  • Helping clients measure their financial confidence by completing a quiz.
  • Planning financial capability sessions appropriate to the needs of the individual client, and working with them to develop action plans.
  • Identifying research and campaigns issues arising from work with clients. 
  • Making referrals for advice appointments where appropriate.
  • Keeping up to date with developments in financial capability, including the opportunity to attend appropriate training.

Personal skills and qualities that a financial capability one-to-one trainer needs:

  • Awareness of, and commitment to, the aims and principles of the CAB service and its equality and diversity policies.
  • Understanding the basics of coaching and motivating clients
  • Understanding the basics of money management and of the skills and confidence required to manage money effectively.
  • Understanding the difference between financial capability training and debt advice.
  • Friendly and approachable.
  • Able to work as part of a team.
  • Respect for views, values and cultures that are different to their own, and an empathy with clients.
  • Understanding why confidentiality is important

What support can I expect?

You will be placed in a host venue where your supervisor can be on hand to assist and guide you. Host venues are across Liverpool so there should be one near you. Once you have completed your training (approx 4 days over two weeks) we would ask you to commit to a minimum of 6 hours per week at your host venue.  If for some reason you are unable to commit to this e.g. if you are in employment, you have young children or caring responsibilities then can you please state this on your application form and we will do our best to accommodate you.

You will receive comprehensive training that will give you all the skills necessary to become a financial capability volunteer.  Once you have been trained you should expect to receive adequate support to undertake your role. Your main point of contact will be your supervisor based within your chosen volunteering location and you will also have ongoing support from the financial capability hub project support worker along the way. Once you have completed your initial training you will have the opportunity to undertake additional training to further develop your skills & knowledge. Support will be given to access accredited training and you will receive travel expenses to help you undertake all the necessary training and duties of a Financial Capability Volunteer.  


One of our FCH volunteers describes how he helped and supported a tenant on the Financial Cpability Hub project. 

Our FCH volunteer said that: 'Work with the client first started due to a debt that she had with her water company. The client was in debt by £177 and I arranged a weekly payment of £8.58. I then suggested to the client that she seemed to be in a bit of a money struggle and we could look at her other money outgoings. The first was the energy bill; her supplier at this time was on a credit meter. After having the second session with the client I went through and found the cheaper provider for the client. The payment predictions were £250 per year. This option would mean her going totally online and to get the best result she would have to supply the meter readings onto the energy suppliers website on a monthly basis, and paying as a direct debit, which the client was at this time paying in receipt of the bill.

The second option supplier, which would work out at £210 a year cheaper, would allow the client to keep on paying in the same means and a quarterly bill which the client was used to. I went through both options with the client and the client took them both away with her.

The week after she asked for my help to change over to the Direct Debt system with first provider. I told her what would happen with the final bill with original provider and the new system.

The week after, we went through the clients budget on budget planner. Step by step I asked the client what her income was and what her outgoing were. She thought that she spent £200 a week on food due to her 3 children telling her, not asking her, what to have to have for dinner and what to have at school. The total monthly outgoings came to £1586.25 and her income was £1242.74, so the difference was £343.51 per month.

After this appointment the client did not come in again for some time. She came back in a few months later. She had changed over to new utilities provider and had told me that she had been able to decrease her monthly out goings so the income and expenditure matched, as she now felt able to talk to her children about food, money management and saved £343.51 per month.