About Us


About Us

Liverpool Citizens Advice Partnership has now handed over to Citizens Advice Liverpool. Please visit

Introduction to Citizens Advice Liverpool.

We are excited to be launching a new Citizens Advice organisation that will serve the whole of Liverpool. Citizens Advice Liverpool (CAL) has been created by the coming together of all the existing Citizens Advice organisations in the city into a new single service. It is great to be drawing together the decades of experience and the exceptional reputation of the separate organisations into one new service. The values and priorities are the same - the organisation is new.

We will continue to prioritise the people of Liverpool that we are proud to serve - continuing to offer a free, quality and accessible service.

Thousands of people have found the satisfaction of volunteering for Citizens Advice over the years. It's still a great place if you have some time and want to make a real difference to people's lives - that won't change in the new organisation.






Final Message from LCAP

Liverpool Citizens Advice Partnership - LCAP - was originally set up as Liverpool Specialist Advice Services in November 1998 primarily to manage and coordinate a city wide Legal Aid contract for specialist advice services, delivered through individual Citizens Advice Offices in Liverpool.

With the end of legal aid contracting in April 2013 and after a process of consultation with our main stakeholders, LCAP re-established its strategic vision, mission and values to operate as a consortium on behalf of its primary partners that are the Citizens Advice Offices in Liverpool.  To consolidate this, a name change was agreed in 2013.

Their aim was to encourage collaborative working and communication between LCAP and Liverpool Bureaux and our other partner agencies. This was ahcieved by co-ordinating and developing LCAP led services and projects that where provided through LCAP and delivered by Liverpool Citizens Advice and partner agencies.

LCAP co-ordinated activities, procedures and systems to promote common policies and practices across the Partnership. They also promote training opportunities and co-ordinated training activities in response to identified needs of Liverpool Citizens Advice Offices and partner agencies.

These activities included pursuing agreed city-wide funding opportunities to improve services for clients, and representing, promoting and adding value to the bureaux and advice agencies.

We are enormously proud of everything we have achieved over the last 19 years and are extremely thankful to everybody that has supported us along the way. 

On behalf of the team at Liverpool Citizens Advice Partnership, we wish everyone at Citizens Advice Liverpool every success in the future.