North Liverpool CAB



Welcome to Citizens Advice North Liverpool

Citizens Advice North Liverpool is an independent charity (Charity No: 1073448) which provides free, confidential, impartial and independent advice for people living and working in North Liverpool from 3 local Citizens Advice offices in Anfield , Norris Green and Walton.

For telephone and face-to-face Gateway sessions all clients are given a brief interview to determine the appropriate next steps. 

To access our advice services:


Telephone Gateway line
0344 848 7700:     Monday - Friday: 10am - 4pm

There is a reception service operating on all 3 sites from 9.00 am until 4.00 pm and
drop-in Diagnostic Assessments which take place:

Monday: 9.30am - 2.30pm at Walton Office

Wednesday: 10.00am-3pm at Norris Green Office

Thursday: 9.30am - 2.30pm at Walton Office

Friday: 10.00am-3pm at Norris Green Office

Pre booked appointments Monday – Friday.


Anfield Office   
37-38 Breckfield Road North
Liverpool  L5 4NH

Norris Green Office 
138 Scargreen Ave
Liverpool  L11 3BE

Walton Office 
37-39 Walton Road
Liverpool  L4 4AD

Also for more information you can visit our site at



Generalist Advice at Norris Green

137 Scargreen Avenue L11 3 BE

Drop-in Advice Sessions;

 Wednesdays and Fridays 10 til 3

Appointments arranged throughout the week

Reception services available Monday-Fri  9.30 to 4

Generalist Advice at Walton

27-39 Walton Rd L4 4AD

Drop-in Advice Sessions;

 Mondays and Thursdays 9.30 to 2.30

Appointments arranged throughout the week

Reception services available Monday-Fri 9.30 to 4

Telephone Advice

We are partners in the Liverpool Adviceline

03448487700 Monday to Friday 10 til 4

North Liverpool staffs the line on Monday, Tuesday and Thursday afternoons

Generalist Advice by webchat and email

We are partners in the Citizens Advice generalist webchat/email co-design project. The service can be accessed via the advice pages on the Citizens Advice website

Debt Advice

Specialist Debt appointments are available throughout the week and can be booked via Adviceline, via the LCAP and GMMAP online portals or in person at Anfield, Walton & Norris Green reception.

Emergency Debt Advice at our Anfield Office every Tuesday

Further information; 0151 285 1080

Fuel Debt and Energy Best Deal Advice

Specialist advice service via generalist units

Also available at Ellergreen Community Centre, L11, Tuesday pm

My Money Empowerment Service

(including outreach advice sessions)

Part of a Community Resilience Anti-Poverty Project in partnership with Breckfield & North Everton Neighbourhood Council and Liverpool Football Club, operating in the neighbourhoods affected by the ground redevelopment.  The My Money Empowerment Worker provides debt and benefits advice weekly at drop-in outreach locations:

Anfield  Children’s Centre   Monday  10 til 1

L6 Community Association Tuesday 10 til 1

The Clock Community Association Thurs 10 til 1

The project also delivers group sessions on different aspects of money management to a range of community groups in the area

New Direction Improving Financial Confidence Service

Provides one-to-one money management and income maximisation advice and support to social housing tenants. Clients are referred by RSLs, Credit Unions  and by our generalist services, and can also drop in at one of our outreach sessions

Rotunda Community Café Thursday 10 til 12

West Everton Community Council Friday 1 til 4


Universal Credit Personal Budgeting Support

Service available across North Liverpool outlets by referral from JCP work coaches

IT’s All About Money


The project worker provides financial capability, income maximisation and money management advice and support to people over 55 in group or one-to-one sessions. There is an emphasis on helping people to improve their digital skills and confidence so as to manage their finances more effectively.

One-to-one clients access the service via attendance at a group session (for example in sheltered housing schemes, lunch clubs etc) or by referral from our generalist services

Advice on Prescription Programme

Generalist Advice services available as a non-medical treatment to primary care patients. Service is provided in 9 health centres across North Liverpool on a hub-and-spoke model. Access is by referral from GP or other health care professional only

OUTreach LGBT Advice service

Dedicated advice service for Lesbian, Gay, Bisexual and  Transgender Communities. Advice by drop-in and/or appointment at partner centres including Armistead Project, Sahir House, Terence Higgins Trust, GYRO, plus advice surgeries at a range of LGBT-related events and in-bureau appointments. We also provide awareness training and help to co-ordinate equality initiatives, for example around hate crime. More information from Joe/Shelly/Schaunette 207 6974

Pension wise

Since 6 April, pensions have changed giving people more freedom to choose what to do with their pension pot.
If they’re:50 or over, and have a pension based on how much has been paid into the pot(s) (a defined contribution pension).

Pension Wise is a new Government service that will help people go through their options to make informed and confident decisions that are best for them and their family.
Citizens Advice North Liverpool is delivering Pension Wise appointments in Anfield, Garston, Huyton, Norris Green, Southport, St Helens, Toxteth and Walton Citizens Advice Offices.

Anyone wanting a face-to-face guidance appointment should

phone on 0151 285 1081

Or attend their local Citizens Advice and request a Pension Wise appointment.

Financial Capability Training Services

We offer a range of group workshops  on topics such as budgeting, banking, income maximisation, energybills, affordable credit and safe savings. Currently delivered through the Fuel Debt, My Money and IT’s All About Money projects as outlined above and also through TUC Union Learn to a number of unions; North Liverpool Academy Parents Programme; local community groups


What's New?

Have a look at our What's new page for the latest information, newsletters and reports on: Changes to Welfare Reform; the Grundtvig European project; Magistrates Courts fines