Volunteers' Week 2017!


Mon, 05/06/2017 - 10:57



Citizens Advice Liverpool thanks volunteers for solving people’s problems and making a difference to their lives

Citizens Advice Liverpool is celebrating the inspirational volunteers who dedicate their time to solving people’s problems and making a difference to their lives.

To mark Volunteers’ Week (1-7 June), the charity is shining a spotlight on the remarkable contribution of its team of 120 volunteers who give up 840 hours each week to help people find a way forward. In the last year, Citizens Advice Liverpool has helped 19,000 people with 61,000 problems, from housing and debt issues to benefits and employment rights. 

The charity’s volunteers have played a crucial role ensuring people in Liverpool get the advice and support they need to get on with their lives. Citizens Advice offers a wide range of voluntary roles - from IT support and advisers to administrators and trustees.

Mark, had used the Citizens Advice service at various point of his life so when he was looking for volunteer work he thought it was a natural choice. He said, “I’ve got four kids and a full time job but I just continue doing it because I get a lot out of helping people. You are supported both personally, professionally and you can do courses all day everyday whatever you are interested in”

Hyatt, interpreted for a Citizens Advisor debt advisor before becoming a volunteer herself which led to securing a paid job within the service. She said, “Most of the clients have problems with debt so you would see them in the waiting area looking terrible and not knowing what to do with their lives. Once they left they were so relieved, they would say things like ‘I can finally breathe’ and ‘I can finally sleep’ and I thought I would like to do something like that, so why not. I started volunteering in September, applied for a job in December and was successful, so now I am working for Citizens Advice and my 1 page CV is now a 3 page CV and is getting longer!”

Heather Brent, Chief Officer at Citizens Advice Liverpool said:

“Thanks to our amazing volunteers we are able to continue making a huge difference to people’s lives. Our volunteers give up their time for free to help people who may be going through problems to get back on their feet.

“Volunteering also brings its own rewards and is a great way to meet new people and learn new skills. If you can spare a few hours each week, we’d love to hear from you.”

Nationally Citizens Advice relies on 23,000 volunteers who help provide support in 2,900 locations across England and Wales - helping 2.7 million people every year. Thanks to contribution volunteers play in local Citizens Advice, two out of every three clients have their problem solved and four out of five say the advice received improved their lives.

Citizens Advice Liverpool is throwing a volunteer celebration on June 7th on board the Daniel Adamson steam boat on the Canning Dock.

If you’re interested in finding out more about volunteering with Citizens Advice you can attend a volunteer information evening on Monday 5th June 5pm-7pm at East Avenue Bakehouse, Bold Street, Liverpool or contact or 0151 522 1401.



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