Project Advice Liverpool and Sefton (PALS)




The PALS project funded by a local benefactor and is now in its fourth year. It is delivered between Liverpool and Sefton Citizens Advice to assist clients with the effects of Welfare Reform.

It has the following objectives:

I. Assisting people in Liverpool and Sefton to have access to and understand the digital channels for claiming benefit entitlements and communicating with the statutory agencies.

II. Representing people in Liverpool and Sefton with benefit appeals.

III. Empowering volunteers from Liverpool and Sefton CABx to deal with complex benefit problems by providing second tier advice and consultancy.

IV. Training volunteers to ensure consistent quality of advice and information and increasing capacity for helping people manage problems they have with the benefits system and welfare reforms.

The service is one which we see as vital following the withdrawal of Legal Aid for social welfare law that began in 2012. This, combined with the implementation of the Welfare Reform Bill means clients need our help and assistance more than ever. The PALS Project targets advice to the most vulnerable and financially deprived people in our community to increase their income and wellbeing. 

The project was funded initially for three years and had multiple successes including;

  • Every £1 donated increaed to £12.44
  • £4,664,781 gained in benefits won for the local people of Liverpool and Sefton
  • 152 volunteers provided with training and support on welfare benefit issues
  • 558 clients provided with tribunal representation
  • 1712 clients provided with specialist welfare benefits casework

The PALS Project received an additional two years funding to begin April 2017.


Get In Touch


Do you think you could benefit from the project?

If you live in Liverpool contact:
Citizens Advice Liverpool

If you live in Sefton contact:
Sefton Citizens Advice